Public Rights

Public Rights and Complaints

In this section:

Notifying the Public of Rights under Title VI

Procedure for Filing a Title VI Complaint

Link to Title VI Complaint Form

Link to Limited English Plan

Notifying the Public of Rights under Title VI

 

COMO Connect posts Title VI notices on our agency’s website, in public areas of our agency, in our board room, and on our buses and/or paratransit vehicles.

COMO Connect operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.

If you believe you have been discriminated against on the basis of race, color, or national origin by COMO Connect, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.

How to file a Title VI complaint with COMO Connect:

  1. For more information on the City of Columbia’s civil rights program, and the procedures to file a complaint, contact us at (573) 874-7282; email transit@gocolumbiamo.com; or visit our administrative office at Wabash Station, 126 N.  10th St, Columbia, MO 65201. For more information, visit www.gocolumbiamo.com.
  2. In addition to the complaint process at COMO Connect, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
  3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
  4. The form must be signed and dated, and include your contact information.

If information is needed in another language, contact (573) 874-7282.

 

 

Procedure for Filing a Title VI Complaint

The following complaint procedures apply to the beneficiaries of COMO Connect’s programs, activities, and services.

RIGHT TO FILE A COMPLAINT:

Any person who believes they have been discriminated against on the basis of race, color, or national origin by COMO Connect may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.

HOW TO FILE A COMPLAINT:

Information on how to file a Title VI complaint is posted on our agency’s website and in public areas of our agency.

You may download the COMO Connect Title VI Complaint Form by clicking here, at www.gocolumbiamo.com, or request a copy by writing to City of COMO Connect, P.O. Box 6015, Columbia, MO 65205. Information on how to file a Title VI complaint may also be obtained by calling COMO Connect at (573) 874-7282.

You may file a signed, dated complaint no more than 180 days from the date of the alleged incident. The complaint should include:

  • Your name, address and telephone number.
  • Specific, detailed information (how, why and when) about the alleged act of discrimination.
  • Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.

Please submit your complaint form to COMO Connect, P.O. Box 6015, Columbia, MO 65205.

COMPLAINT ACCEPTANCE:

COMO Connect will process complaints that are complete. Once a completed Title VI Complaint Form is received, our agency will review it to determine if COMO Connect has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by COMO Connect.

INVESTIGATIONS:

COMO Connect will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, COMO Connect may contact the complainant. Unless a longer period is specified by COMO Connect, the complainant will have ten (10) days from the date of the letter to send requested information to the COMO Connect investigator assigned to the case.

If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.

LETTERS OF CLOSURE OR FINDING:

After COMO Connect’s investigator reviews the complaint, the investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).

  • A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
  • A letter of finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.

REQUEST FOR RECONSIDERATION:

If the complainant disagrees with COMO Connect’s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI Coordinator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. The City of Columbia’s Title VI Coordinator will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Title VI Coordinator will issue a determination letter to the complainant upon completion of the reconsideration review.

A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, contact COMO Connect at City of Columbia, Transit, P.O. Box 6015, Columbia, MO 65205, or at (573) 874-7282.

Columbia, Missouri's public transit connection.