FAQ

Frequently Asked Questions 

How do I purchase a Como Connect Pass?

A One-Way Fare or All-Day Pass can be purchased with exact change a the fare box upon boarding the bus. All other bus passes can be purchased at Customer Service at the Wabash Station (126 N Tenth Street) or ordered online.

Passes ordered online will be received in the mail within five (5) business days. 

Who is eligible for ParaTransit Services?

Reliable transportation in a valuable asset for ADA-eligible citizens when they seek to work, attend school, shop or get healthcare. The City has lift-equipped para-transit mini-buses that provide origin to destination service to qualified individuals. For questions or to schedule a ride, please contact ParaTransit Services at (573) 874-7290 from 7 a.m to 5 p.m. Monday through Friday or email PTScheduling@como.gov.

How can I receive service alerts?

Service alerts include detours, route delays and other important information for customers. Alerts are provided online, on COMO connect’s Facebook and Twitter pages during administrative office hours (8 a.m. to 5 p.m., Monday through Friday).

What can we expect during emergency weather conditions?

During extreme weather conditions, COMO connect buses will operate on the Emergency Weather Schedule with at least one hour’s notice, when possible. COMO Connect reserves the right to change to the Emergency Weather Schedule at any time if necessary. 

How can I track the buses?

COMO connect offers free bus tracking to customers through DoubleMap. All buses are equipped with GPS and can be tracked in real-time. The free COMO Connect app is offered on both Apple and Android devices and can be downloaded here.

Which High Schools can access COMO Connect?

Columbia’s four public high schools are now all accessible by COMO Connect.

Students 18 and under can ride any COMO connect bus for free anytime by showing a valid student ID. If the child does not have a student ID, please visit Wabash Station to obtain a rider ID. 

What if I leave an item on the bus?

If you accidentally leave any personal items on a bus, please call customer service at (573) 874-7282 between 8 a.m and 5 p.m. Monday –Friday and let us know as soon as possible. Be prepared to provide your route and/or bus number and a detailed description of the lost item.

Can I eat on the bus?

No eating, drinking or smoking is allowed on the bus (including e-cigarettes). Liquids must be in a closed, spill-proof container.

Can I stand on the bus?

Do not stand in prohibited areas, or when open seats are available. Please vacate seats for elderly and disabled customers.

Can I bring my service animal on the bus?

Service animals trained to assist persons with disabilities are welcome. All other pets must be contained in small carriers.

 

For more information on riding the bus, please call 573-874-7282